ExotelMCP

A Model Context Protocol (MCP) server that provides seamless integration between Claude AI and Exotel's communication APIs for SMS and voice calling services, plus quick audio tools.

Features

📱 SMS Services: Send single, bulk, and dynamic SMS messages with DLT compliance
☎️ Voice Calling: Initiate voice calls, connect numbers, and integrate with call flows
📊 Status Tracking: Real-time delivery status and callback management
🎵 Quick Audio Tools: One-click audio playback, download, and web player access
🔍 Conversational Intelligence: AI-powered quality analysis of 100% of conversations across voice and digital channels
🤖 VoiceBot: Create, manage, and place AI-powered outbound calls with VoiceBots
🔐 Secure Authentication: Per-user token-based authentication via Authorization header
🤖 Claude AI Integration: Direct integration with Claude through MCP protocol

Prerequisites
Configuration
Usage
API Services
Authentication
Support

Prerequisites

Before using the Exotel MCP Server, ensure you have:

Claude Desktop App: Latest version installed
Node.js and npm: Required for MCP remote connection
Exotel Account: Active account with API credentials
MCP Remote Package: Install if not already available

Installing MCP Remote

If you don't have mcp-remote installed, run:

bash

npm install -g mcp-remote

Verify installation:

bash

npm list -g mcp-remote

Claude Desktop Configuration

To integrate ExotelMCP with Claude, add the following configuration to your Claude desktop settings:

Location: Claude Desktop → Settings → Developer → Edit Config

json

{
  "mcpServers": {
    "exotel": {
      "command": "npx",
      "args": [
        "mcp-remote",
        "https://mcp.exotel.com/mcp",
        "--header",
        "Authorization:${AUTH_HEADER}"
      ],
      "env": {
        "AUTH_HEADER": "{'token':'YOUR_EXOTEL_TOKEN','from_number':'YOUR_FROM_NUMBER','dlt_temp':'YOUR_DLT_TEMPLATE','dlt_entity':'YOUR_DLT_ENTITY','caller_id':'YOUR_CALLER_ID','api_domain':'https://YOUR_SUB_DOMAIN','account_sid':'YOUR_ACCOUNT_SID','exotel_portal_url':'YOUR_EXOTEL_DASHBOARD_BASE_URL','cqa_api_key':'YOUR_CQA_API_KEY','cqa_account_id':'YOUR_CQA_ACCOUNT_ID','cqa_host':'https://cqa-console.in.exotel.com','voicebot_api_key':'YOUR_VOICEBOT_API_KEY','voicebot_api_token':'YOUR_VOICEBOT_API_TOKEN','voicebot_account_id':'YOUR_VOICEBOT_ACCOUNT_ID','calls_api_key':'YOUR_CALLS_API_KEY','calls_api_token':'YOUR_CALLS_API_TOKEN','calls_account_id':'YOUR_CALLS_ACCOUNT_ID','calls_base_url':'https://api.exotel.com'}"
      }
    }
  }
}

Required Credentials

Replace the placeholder values with your actual Exotel credentials:

YOUR_EXOTEL_TOKEN: Base64 Encoded API Credentials

This token is created by encoding your Exotel API Key and Secret in Base64 format.

Step 1: Get your API credentials from Exotel Dashboard

1. Log into your Exotel Dashboard

2. Navigate to Settings → API Settings

3. Copy your API Key and API Secret

Step 2: Create the Base64 token

Format: api_key:api_secret (colon-separated)

Example: If your API Key is abc123 and API Secret is xyz789, combine them as: abc123:xyz789

Step 3: Encode to Base64

You can use any of these methods:

Online Tool:

Visit base64encode.org
Enter your api_key:api_secret string
Copy the encoded result

Command Line (Mac/Linux):

bash

echo -n "your_api_key:your_api_secret" | base64

Command Line (Windows):

powershell

// Code block

Other Required Values:

YOUR_FROM_NUMBER: Your registered Exotel phone number (from Dashboard → Numbers)
YOUR_DLT_TEMPLATE: DLT template ID for SMS compliance (from Dashboard → DLT)
YOUR_DLT_ENTITY: DLT entity ID for SMS compliance (from Dashboard → DLT)
YOUR_CALLER_ID: Your registered caller ID (from Dashboard → Numbers)
YOUR_ACCOUNT_SID: Your Exotel account SID (from Dashboard → API Settings)
YOUR_SUB_DOMAIN: Your Exotel account SubDomain (from Dashboard → API Settings)
YOUR_EXOTEL_DASHBOARD_BASE_URL: Your Exotel Dashboard base url

Conversational Intelligence Credentials:

YOUR_CQA_API_KEY: API key generated from the Conversational Intelligence console
YOUR_CQA_ACCOUNT_ID: Your account ID (visible in the Conversational Intelligence console)
YOUR_CQA_HOST: Host URL (default: https://cqa-console.in.exotel.com)

Note: Conversational Intelligence credentials are only required if you plan to use the quality analysis tools. SMS and Voice tools work independently.

VoiceBot Credentials:

YOUR_VOICEBOT_API_KEY: API key from the VoiceBot platform
YOUR_VOICEBOT_API_TOKEN: API token from the VoiceBot platform
YOUR_VOICEBOT_ACCOUNT_ID: Your VoiceBot account ID (e.g. ameyo5m)
YOUR_CALLS_API_KEY: Exotel CPaaS API key for placing bot-powered calls
YOUR_CALLS_API_TOKEN: Exotel CPaaS API token for placing bot-powered calls
YOUR_CALLS_ACCOUNT_ID: Exotel CPaaS account SID for calls (can differ from VoiceBot account)
calls_base_url: Exotel Calls API base URL (default: https://api.exotel.com)

Note: VoiceBot credentials are only required if you plan to use the VoiceBot tools. The VoiceBot management API (list/create/delete bots) uses voicebot_* credentials, while placing actual calls uses calls_* credentials.

Usage

Once configured, you can use Claude to interact with Exotel services using natural language commands. Simply describe what you want to do, and Claude will handle the API calls through the MCP server.

Example Commands:

"Send an SMS to +919999999999 saying 'Hello from Claude!'"
"Call +919999999999"
"Check the delivery status of my last SMS"
"Connect +919999999999 with +919888888888"

Audio Commands:

"Play audio from https://example.com/song.mp3"
"Open the audio player interface"
"Download audio from https://example.com/podcast.mp3"

Conversational Intelligence -- Setup Commands:

"Login to CQA as admin@exotel.com on tenant my_tenant"
"Create a quality profile called 'Support Evaluation' with category 'Communication', sub-category 'Clarity', and KPIs: 'Clear Speech' (Yes/No, options: Yes=1/No=0), 'Professional Tone' (Yes/No, options: Yes=1/No=0)"
"Create a CQA API key called 'my-api-key'"
"Create an assignment rule that routes calls with source 'support' to quality profile {profile_id}"

Conversational Intelligence -- Analysis Commands:

"Ingest this call recording for quality analysis: https://storage.example.com/call-001.wav"
"Check the status of interaction call-2026-04-01-001"
"Get the quality analysis results for analysis a1b2c3d4"
"Submit this CSV file for bulk ingestion: https://s3.example.com/calls.csv"
"Track the progress of ingestion job abc123"

VoiceBot Commands:

"List all my VoiceBots"
"Create a VoiceBot that handles customer support for order tracking"
"Call +919999999999 using my customer support bot"
"Get the status of the last bot call"
"List available phone numbers on my account"

API Services

SMS Services

Send Individual SMS

Send a single SMS message to a specific phone number with DLT compliance.

Example:

code

Send an SMS to +919999999999 with message "Hello from Claude!" using DLT template 1107160086208866373 and entity 1101428740000012125

Send Bulk SMS (Same Message)

Send the same message to multiple recipients at once.

Example:

code

Send "Welcome to our service!" to these numbers: +919999999999, +919888888888, +919777777777

Send Dynamic Bulk SMS

Send personalized messages to multiple recipients with different content for each.

Example:

code

Send personalized messages: "Hello John" to +919999999999 and "Hello Jane" to +919888888888

Voice Services

Make Voice Call

Initiate a voice call to any phone number using your registered Exotel number.

Example:

code

Call +919999999999 from my registered number

Connect Two Numbers

Bridge two phone numbers in a single call, connecting them together.

Example:

code

Connect +919999999999 with +919888888888 in a conference call

Call Flow Integration

Connect a phone number to a predefined Exotel call flow or IVR system.

Example:

code

Connect +919999999999 to call flow app_id 12345

Status & Tracking Services

Check SMS Delivery Status

Get real-time delivery status and details for sent SMS messages.

Example:

code

Check the delivery status of SMS sent to +919999999999

Check Voice Call Status

Retrieve call details, duration, and status for voice calls.

Example:

code

Get call details for calls made to +919999999999

Get Call History

Retrieve bulk call details and history for analysis.

Example:

code

Get all call details made from +919999999999

Number Information

Get metadata and information about phone numbers.

Example:

code

Get information about phone number +919999999999

Audio Services

Quick Audio Tools

Quick one-click audio playback and management tools.

##### Quick Play Audio

Get instant clickable links to play any audio URL in your browser.

Example:

code

Play audio from https://example.com/song.mp3

##### Open Audio Player

Access the web-based audio player interface for full control.

Example:

code

Open the audio player interface

##### Quick Download

Get direct download links for any audio file.

Example:

code

Download audio from https://example.com/song.mp3

Conversational Intelligence Services

Exotel Conversational Intelligence analyzes 100% of customer conversations across voice and digital channels using AI, delivering real-time quality intelligence. The platform reviews thousands of conversations in minutes, maintaining over 90% accuracy in objective evaluations — replacing manual sampling with continuous, automated QA at scale.

Authentication: CQA tools use two authentication methods:

Setup tools (login, quality profiles, API keys, assignment rules) use JWT authentication obtained via the login tool -- no pre-configured credentials needed
Ingestion & analysis tools (ingest, status, results) use your cqa_api_key configured in the MCP auth header

API key: Generate your API key from the Conversational Intelligence console or via the exotel_cqa_create_api_key MCP tool, then provide it as cqa_api_key in the MCP configuration.

Authenticate with CQA to get a JWT token required for setup operations (quality profiles, API keys, assignment rules).

Example:

code

Login to CQA as admin@exotel.com on tenant exotel_support

Create Quality Profile

Create a complete quality profile with categories, sub-categories, and KPIs in a single call. The profile is automatically created with AI analysis enabled.

Example:

code

Create a quality profile called "Support Evaluation" with category "Communication", sub-category "Clarity", and KPIs: "Clear Speech" (Yes/No, options: Yes=1/No=0), "Professional Tone" (Yes/No, options: Yes=1/No=0)

Supported KPI types: Yes/No, Selection, Rating, Text
Options are REQUIRED for Yes/No, Selection, and Rating types. Each option needs label (string) and weightage (integer). Rating options also need type: "STAR". Text KPIs do not support options.
Additional optional KPI fields: is_scoring_allowed, is_critical, is_mandatory, is_comment_mandatory, is_dispute_allowed, criticality_level. All fields provided in categoriesJson are passed through to the API.
Partial failure handling: If a sub-step (category, sub-category, or KPI creation) fails, the tool returns a partial result containing the profile_id and any categories created before the failure, along with a recovery hint.

Create API Key

Generate an API key for programmatic ingestion and analysis. Keys are scoped to the account.

Example:

code

Create a CQA API key called "support-api-key"

Note: There is a per-tenant limit on active API keys (currently 2). A 409 response means the limit is reached -- revoke an existing key first.

Create Assignment Rule

Create a rule that routes interactions to quality profiles based on metadata filters (e.g., route all calls with source=support to a specific quality profile).

Example:

code

Create an assignment rule that routes calls with source "support" to quality profile a1b2c3d4-e5f6-7890-abcd-ef1234567890 at 100% sampling

**filterGroupJson is REQUIRED.** The tool will return an error if no filter is provided.
Supported filter operators: IS, IS_NOT, CONTAINS, NOT_CONTAINS, GREATER_THAN, LESS_THAN, GREATER_OR_EQUAL, LESS_OR_EQUAL

Ingest Single Interaction

Submit a single call recording or transcript for quality analysis.

Example:

code

Ingest interaction call-001 (voice channel) with audio at https://s3.example.com/call-001.wav in English

Ingest Batch

Submit up to 100 interactions as a single batch job.

Example:

code

Ingest a batch of 3 voice interactions for quality analysis

Ingest File

Submit a CSV file containing multiple interactions for bulk analysis.

Example:

code

Submit https://s3.example.com/calls.csv as a CSV file for quality analysis ingestion

Get Interaction Status

Check the processing status of an ingested interaction.

Example:

code

Check the status of interaction call-2026-04-01-001

Track Job

Monitor the progress of a batch or file ingestion job.

Example:

code

Track ingestion job d4f5a6b7-c8d9-4e0f-a1b2-c3d4e5f6a7b8

Get Analysis Results

Retrieve the full quality scoring breakdown for a completed analysis.

Example:

code

Get the quality analysis for analysis ID a1b2c3d4-e5f6-7890-abcd-ef1234567890

VoiceBot Services

Create and manage AI-powered VoiceBots that handle entire phone conversations autonomously.

List VoiceBots

List all VoiceBots on your account with pagination and status filtering.

Example:

code

List all my active VoiceBots

Create VoiceBot

Create a new VoiceBot by describing its personality and purpose in natural language.

Example:

code

Create a VoiceBot that handles customer support for Acme Corp. It should be friendly, help with order tracking, and offer to escalate to a human agent if needed.

Place Outbound Bot Call

Place a phone call powered by a VoiceBot — the bot handles the entire conversation.

Example:

code

Call +919999999999 using my order-confirmation bot

Get Call Details

Check the status, duration, and recording URL of a bot-powered call.

Example:

code

Get details of call abc123def456

List Phone Numbers

List all phone numbers (DIDs) available on the account for use as caller IDs.

Example:

code

What phone numbers are available on my account?

List Recent Calls

View recent call history with status and outcomes.

Example:

code

Show me the last 5 bot calls

Authentication

The Exotel MCP Server uses secure token-based authentication. All your Exotel credentials are configured in the Claude desktop configuration and are used to authenticate with Exotel's APIs.

Security Features

Secure Token Handling: Your Exotel API tokens are securely processed
User Isolation: Each user's data is kept separate and secure
DLT Compliance: Built-in support for DLT (Distributed Ledger Technology) requirements for SMS in India

Getting Your Exotel Credentials

1. **Log into your Exotel Dashboard**

2. Navigate to Settings → API Settings to get your API Key, API Secret, and Account SID

3. Go to Numbers section to note your registered phone numbers and caller IDs

4. Visit DLT section to get your DLT Template and Entity IDs (required for SMS compliance in India)

5. Create your Base64 token using the API Key and Secret as detailed in the Configuration section

All these credentials should be properly formatted and added to your Claude configuration as shown above.

Hosting & Deployment

🌐 IMPORTANT: Public Domain Requirement

This application MUST be hosted with a public domain and HTTPS enabled for the following reasons:

1. MCP Remote Connection: Claude Desktop connects to your server via the public internet

2. Exotel Webhooks: Exotel needs to send callback notifications to your server

3. Security: HTTPS is required for secure communication between Claude and your server

4. Production Ready: Ensures reliable service for SMS/voice status updates

Deployment Option

##### Docker Setup

dockerfile

FROM openjdk:21-jdk-slim

WORKDIR /app
COPY target/mcp_api-0.0.1-SNAPSHOT.jar app.jar

EXPOSE 8080
CMD ["java", "-jar", "app.jar"]

bash

# Build and run
docker build -t exotel-mcp .
docker run -p 8080:8080 -e EXOTEL_BASE_URL=https://your-domain.com exotel-mcp

##### Docker Compose with HTTPS

yaml

version: '3.8'
services:
  app:
    build: .
    ports:
      - "8080:8080"
    environment:
      - EXOTEL_BASE_URL=https://your-domain.com
  
  nginx:
    image: nginx:alpine
    ports:
      - "80:80"
      - "443:443"
    volumes:
      - ./nginx.conf:/etc/nginx/nginx.conf
      - ./ssl:/etc/ssl/certs

Environment Configuration

Production Environment Variables

bash

# Server Configuration
SERVER_PORT=8080
SPRING_PROFILES_ACTIVE=production

# Application URL (CRITICAL - must match your domain)
EXOTEL_BASE_URL=https://your-domain.com

# Security
SPRING_SECURITY_REQUIRE_SSL=true

# Logging
LOGGING_LEVEL_ROOT=WARN
LOGGING_LEVEL_COM_EXAMPLE_MCP_API=INFO

Update Claude Configuration

json

{
  "mcpServers": {
    "exotel": {
      "command": "npx",
      "args": [
        "mcp-remote",
        "https://mcp.exotel.com/mcp",
        "--header",
        "Authorization:${AUTH_HEADER}"
      ],
      "env": {
        "AUTH_HEADER": "{'token':'YOUR_EXOTEL_TOKEN','from_number':'YOUR_FROM_NUMBER','dlt_temp':'YOUR_DLT_TEMPLATE','dlt_entity':'YOUR_DLT_ENTITY','caller_id':'YOUR_CALLER_ID','api_domain':'https://YOUR_SUB_DOMAIN','account_sid':'YOUR_ACCOUNT_SID','exotel_portal_url':'YOUR_EXOTEL_DASHBOARD_BASE_URL','cqa_api_key':'YOUR_CQA_API_KEY','cqa_account_id':'YOUR_CQA_ACCOUNT_ID','cqa_host':'https://cqa-console.in.exotel.com','voicebot_api_key':'YOUR_VOICEBOT_API_KEY','voicebot_api_token':'YOUR_VOICEBOT_API_TOKEN','voicebot_account_id':'YOUR_VOICEBOT_ACCOUNT_ID','calls_api_key':'YOUR_CALLS_API_KEY','calls_api_token':'YOUR_CALLS_API_TOKEN','calls_account_id':'YOUR_CALLS_ACCOUNT_ID','calls_base_url':'https://api.exotel.com'}"
      }
    }
  }
}

Note: If your server is running on plain HTTP during local development, add "--allow-http" to the args array before "--header".

Production Checklist

[ ] Domain: Registered and DNS configured
[ ] HTTPS: SSL certificate installed and working
[ ] Server: Application running on port 8080
[ ] Firewall: Ports 80, 443, and 8080 open
[ ] Monitoring: Health checks and logging configured

Audio Service Requirements

Quick Audio Tools:

✅ Works on any server with internet access
✅ No special hardware needed
✅ Browser-based playback
✅ Supports all common audio formats (mp3, wav, ogg, etc.)

Testing Your Deployment

1. Test MCP Endpoint

bash

curl https://your-domain.com/mcp
# Should return data: {"type": "connection_established"}

2. Test with Claude

Update Claude configuration with your domain
Restart Claude Desktop
Send test message: "Send a test SMS to +919999999999 using DltEntityId=XXXXXXX, From=EXOTEL,DltTemplateId=XXXXXXXXX"

Troubleshooting Deployment

Connection Issues

Check firewall settings
Verify DNS propagation: nslookup your-domain.com
Test HTTPS: curl -I https://your-domain.com

Application Issues

Check application logs: tail -f logs/mcp-server.log
Verify environment variables
Test database connection

Callback Issues

Ensure webhooks can reach your server
Check Exotel callback URL configuration
Verify HTTPS is working for callbacks

Support

Getting Help

Configuration Issues: Double-check your Exotel credentials and Claude configuration
Deployment Issues: Verify domain, HTTPS, and server accessibility
API Usage: Refer to the API Services section for usage examples
Exotel Account: Contact Exotel support for account-related issues
DLT Compliance: Ensure your DLT templates and entity IDs are properly registered

Common Issues

"Connection Failed" Error

Verify your domain is accessible: curl https://your-domain.com/mcp
Check your mcp-remote installation: npm list -g mcp-remote
Ensure HTTPS is properly configured
Verify firewall allows incoming connections on port 443

"Authentication Failed" Error

Verify your Exotel API token is correctly Base64 encoded from api_key:api_secret format
Double-check your API Key and API Secret from Exotel Dashboard → Settings → API Settings
Ensure the colon (:) separator is included between API Key and Secret before encoding
Check that your account SID matches your Exotel account
Ensure your phone numbers are properly registered with Exotel

SMS Not Delivered

Verify DLT template and entity IDs are correct
Check that your message content matches the registered DLT template
Ensure the recipient number is valid and reachable
Check callback webhook is receiving status updates

Webhook/Callback Issues

Verify your server is accessible from the internet
Check HTTPS certificate is valid
Ensure callback URLs use your public domain
Test webhook endpoints manually

Resources

Exotel Documentation: https://developer.exotel.com/
Conversational Intelligence: https://exotel.com/products/conversation-quality-analysis/
Conversational Intelligence API Reference: https://docs.exotel.com/conversation-intelligence/api-reference-guide
DLT Information: https://www.trai.gov.in/
Claude Desktop: https://claude.ai/
Spring Boot Deployment: https://docs.spring.io/spring-boot/docs/current/reference/html/deployment.html
Let's Encrypt: https://letsencrypt.org/

---

🌐 Remember: This application requires a public domain with HTTPS for production use. The domain is essential for Claude Desktop connectivity and Exotel webhook delivery.

🚀 Ready to deploy? Follow the hosting guide above and start sending SMS, making calls, and using audio tools through Claude AI!

Exotelmcp

Documentation

ExotelMCP

Features

Table of Contents

Prerequisites

Installing MCP Remote

Claude Desktop Configuration

Required Credentials

YOUR_EXOTEL_TOKEN: Base64 Encoded API Credentials

Other Required Values:

Conversational Intelligence Credentials:

VoiceBot Credentials:

Usage

API Services

SMS Services

Send Individual SMS

Send Bulk SMS (Same Message)

Send Dynamic Bulk SMS

Voice Services

Make Voice Call

Connect Two Numbers

Call Flow Integration

Status & Tracking Services

Check SMS Delivery Status

Check Voice Call Status

Get Call History

Number Information

Audio Services

Quick Audio Tools

Conversational Intelligence Services

Login

Create Quality Profile

Create API Key

Create Assignment Rule

Ingest Single Interaction

Ingest Batch

Ingest File

Get Interaction Status

Track Job

Get Analysis Results

VoiceBot Services

List VoiceBots

Create VoiceBot

Place Outbound Bot Call

Get Call Details

List Phone Numbers

List Recent Calls

Authentication

Security Features

Getting Your Exotel Credentials

Hosting & Deployment

🌐 IMPORTANT: Public Domain Requirement

Deployment Option

Environment Configuration

Production Environment Variables

Update Claude Configuration

Production Checklist

Audio Service Requirements

Testing Your Deployment

1. Test MCP Endpoint

2. Test with Claude

Troubleshooting Deployment

Connection Issues

Application Issues

Callback Issues

Support

Getting Help

Common Issues

"Connection Failed" Error

"Authentication Failed" Error

SMS Not Delivered

Webhook/Callback Issues

Resources

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